The assignment:
The collaboration of a department within a church organisation with its internal and external stakeholders was seen as needing improvement. Therefore, our client tasked us with systematically analysing and optimising the situation. The aim was to critically evaluate the existing structures, processes, and responsibilities and align them closely with customer needs, to sustainably enhance both the service quality and the manageability of client projects.
The approach:
We began by analysing the existing organisation with a clear focus on customer needs, responsibilities, and existing interfaces. This allowed us to identify key weaknesses and areas for improvement. Building on this, we collaborated with the client to define a clear service portfolio, highlighting which services will be provided in the future and where precise boundaries will be set. We then outlined selected processes, roles, and responsibilities, and adjusted the organisational structure to ensure project work can be conducted in a more structured, efficient, and customer-focused manner.
The result
The project significantly enhanced the unit's positioning as a service-oriented partner. With a clear range of services, defined responsibilities, and coordinated processes, we established the foundation for more efficient and customer-focused project execution. The adjusted organizational structure sustainably supports the new working methods and strengthens transparency, reliability, and customer satisfaction.
Any questions? Feel free to ask.
Your contact person
Dr. Matthias Walter
Managing Partner
Cases from the
AreaTransformation
Additional Areas
Range of Services
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